Changing or resetting your password

Learn how to change your password and what to do if you’ve forgotten it.

Changing your password

1. Click your name at the bottom of the left menu and choose My settings.
2. Click Password.
3. Enter your Current password.
4. Enter your New password and repeat it in Confirm password.
5. Click Save. You’ll see Saved. when it’s done.

Password requirements

• At least 10 characters
• At least one uppercase and one lowercase letter
• At least one number
• Your password must not appear in known data breaches. Heartsome checks this automatically. If you see a warning, choose a different password.

What happens after changing your password?

You stay logged in on the device where you made the change. On all your other devices and browsers you’ll be logged out automatically. If you suspect someone else has access to your account, changing your password is the quickest way to lock them out.

Forgot your password?

1. Go to the login screen and click Forgot password?
2. Enter your email address and click Send password reset link.
3. Open the email and click the link to set a new password.

Didn’t receive an email? Check your spam folder and make sure you’re using the email address you were invited with.

I always log in with Google or Microsoft

In that case you may never have set a password. You won’t be able to change it via My settings since there’s no current password to enter. Use Forgot password? on the login screen to set one. A password is a useful backup login method, and you’ll need it to enable two-factor authentication.

Updated on: 14/10/2026